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Mindy Lee M. Lipsky

Certified Business Coach
Certified DISC Practitioner




Message Mindy

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What’s the Difference??

Hello, Hello!  It has been a long time since you heard from me!  I am working on getting back to full swing after a difficult year following the death of my mother. I am excited for what is to come. I thought I would write this blog in response to a question that has been asked of me repeatedly.  It is about the DISC assessment. The question is… What is the difference between a free and a paid DISC assessment?

How do I Choose??

This is a great question, and if I am being truly honest… I
had to research this a bit myself. I thought I had the “only” official DISC
assessment through the company I work with. I know my cost and was curious as
to why I would lose bids for corporate contracts because someone came in lower.
I kept thinking, “How are they coming in lower? At this rate I am barely making
a few dollars per assessment!” So, over the past year I have been asking people
where they are getting the assessment, how much they paid (or if it was free)
and tried a few of the options given.

Here is what I found. Not all DISC assessments are created
equally (of course I already knew that!). But I did find that there are 3 major
companies that provide the Complete
assessments. You see, the “free” ones only scratch the surface of DISC. They
may give you your “Letter” – D, I, S, C, they may show you some celebrity comparisons…
but that’s pretty much it.

You deserve the Highest Quality!

The “complete” DISC assessments have been tested, tested
again, researched, adjusted and improved over years. These assessments will
give you a 23 to 49-page report! The report will share useful information that
you can implement to help grow both personally and professionally! Motivators, how
you respond to other behavior types, best communication with other behavior
type, what happens when you are stressed… the list goes on and on!

The other thing to consider when you choose a complete
report is… You get ME!!! I have worked with DISC for over 20 years. I have been
trained and certified to help YOU get the most out of your assessment. I can also
help coach you around obstacles, explain every part of the assessment and most
importantly… Help you USE and IMPLEMENT the information you receive! It makes a
huge difference!

I can help you!

So… Yes, You CAN get a free assessment or a “cheap”
assessment. But, if you want to really benefit from a DISC assessment, you need
comprehensive info that you can implement. Curious?? Set up a free 30-minute
discovery session to see if you want a Complete
DISC assessment!

Click here to schedule your free session!

A Work in Progress

This morning I met with a dear friend and colleague of mine, Dr. Robert Zeitlin, via Zoom for an informal interview for something he is working on. (Don’t worry, I will be sure to share with you once it is complete!) A few things stuck out to me about our conversation, and I would like to tell you about them individually, so here goes…

The first thing that stuck out to me is… The Quality of Conversation Matters.

I have a few friends and colleagues that are SO FUN to have conversations with for various reasons. Robert for example is empathetic, yet really deep. He makes me think and I feel comfortable talking things through with him. We get into such deep conversation we can lose track of time. We look at world problems, talk about parenthood and raising kids, grief, resilience, superpowers and MORE. For the rest of the day I am usually deep in thought about at least one of the topics we discussed. 

On the other hand, I have friends who allow me to be silly and laugh. My friend April and I think we should have our own show. We laugh constantly. we make sarcastic remarks about life and how we feel, we talk about shows, our kids, our husbands… anything! Our conversations are relaxed full of profanity and snorting laughs till our sides hurt.

The I have friends who are BOTH (not that Robert or April are not in the BOTH category!) Friends who can sit in silence and speak volumes, friends who I can have a deep conversation over text and feel like they are in the room, friends who ask how I am and really want to know. I find at this stage in life quality conversation fuels me… it fills me up, makes me think, allows me to be heard. I hope I am able to do the same for the people on the other end of the conversation!

The second thing that stuck out is… I am a Work In Progress

If you have been following me here or on social media, you know this has been a shitty year. I’m not even sure shitty is “enough”, but we’ll go with that! I have felt like SO MUCH has changed in 12 short months, it has left my head spinning and my heart-broken. I have questioned my abilities, my goals, what brings me joy… everything. The quote i I am reminded of is, “The only thing that is constant, is CHANGE”. 

As part of the preparation for talking with Robert today, He suggested I take a Character Survey to see if anything stuck out for me. We were originally supposed to chat in early May, so I took the survey on April 16th. Things ended up getting postponed because, you know, LIFE… we rescheduled for today. SO June 22nd I retook the survey. I forgot I took the survey in April until AFTER the chat with Robert. What was so cool is… from April 16th to June 22nd my result slightly changed! I am a WORK IN PROGRESS. You see, my mom passed away on May 8th. It has been one of the most difficult things to go through in my entire life. Although she had been ill for a while, you are never ready. In this time I have learned grieving is a process, and that there is no “wrong” way to do it. Her death changed me at the core. I didn’t really know it at first, but these last 2 months I really feel that is true. A few weeks after she passed, I had a complete identity crisis. I didn’t know my purpose, who I was, what brought me joy… anything! I felt lost!!

But today in my conversation with Robert, we talked about the Character survey (I’ll put the link at the bottom if you are interested in taking it!) and I realized I haven’t completely changed… I shifted. I continued to be a work in progress. the GREAT news is… we are ALWAYS a work in progress. Remember that quote earlier… the only constant is change! SO, we can change whenever we choose! We can shift our focus, take a break, speed up, slow down… whatever we need in that moment. 

Check out my top 9 Character Qualities from my 2 surveys (there are 24 total)…

April 16, 2018 Results (1 to 9 Only)

June 22, 2018 Results (1 to 9 Only)

What I LOVE about this is… 7 of the 9 are the same in the top 9… but because of what I had been through in the 2 months and how I am choosing to handle myself in the days between taking the surveys changed a little. Bravery and Creativity moved into the top 9. I find that VERY aligned with my writing and methodology lately. Even my last blog post talked about creativity, writing, baking etc! But what I love most of all is… Humor went to number 1!  Watch any of my videos or hang out with me for even a few minutes and you will see humor. I love to incorporate humor in EVERYTHING I do. It helps me cope, it helps me heal, it helps bring me to life! 

But what I also am reminded of… even though I FEEL completely different… many of the main components are still the same… just in a different order. This reminds me of the DISC assessment. I have taught many times that people can have different High behavior styles in different situations in the SAME DAY! That doesn’t mean the other styles vanish. When we understand our characters and behaviors, we understand ourselves better. When we understand ourselves better, we can do better. We can find joy! We can find Peace! We can find Love! We can improve our relationships. We can understand others. We can offer grace. We can have GREAT conversations! But most of all we don’t have to stay where we are if we aren’t happy there… We are a WORK IN PROGRESS! I can’t wait to see what come next, can you?

Oh and if you are curious about your character survey results take the free survey here!

I declare this the summer of Baking, Writing & Meditating!

Today is Saturday! I just came in from sitting out back on my patio with my dog and a cup of coffee. The skies are DEEP blue, there is a cool breeze and the sun is bright and bold!  Best of all, the humidity is VERY low and the temps are in the low 70’s. For me this is the perfect weather. I decided to do my morning meditation our there. Today’s guided meditation was about Abundance, Prosperity and Success. It was the perfect way to start the weekend!

During my mediation I had a light bulb moment… I choose to make this the summer of creativity!  My 2 favorite ways to be creative are Baking/Cooking and Writing!  SO my new goal is to work those in daily in addition to my meditation practice. I am finding my new normal after the death of my momma. To find my balance I want to incorporate the things I like to do in life, instead of just the things I “should” do.

I started Mediating on February 13th 2018 at the suggestion of my counselor. Today marks 146 days of consecutive meditation. Am I good at it… No. But who cares. Even if you do meditation “wrong” you still benefit. Does my mind wander. Yep! You betcha!  However, I do have days where I am more focused and less wandering. I highly recommend trying it. If you are new… try an app. There are a bunch out there. I started with Calm and moved to Insight Timer.  Insight Timer is the app that helped me to make it to 146 days. I suggest you try some out and stick with the one YOU love! If you are seeking inspiration, motivation, balance or just some “me time” I highly recommend trying meditation. It isn’t easy at first, but keep trying… you will learn how it can benefit you, even if you aren’t perfect at it!

A few days ago I started cooking and/or baking daily. I have always loved to be in the kitchen and try new recipes and perfect family traditional recipes! I baked Watermelon Cupcakes with my daughter, made funnel cake, made the Carnival Cruise Line Melting Chocolate cakes (YUM)!, and I even made up a recipe for Strawberry hand pies! I have been researching homemade bread, pizza dough, doughnuts and more!  On the savory side, I have made pretzel roll hot ham and cheese sandwiches, my husbands family traditional Haluski (see the recipe here), and tried Goulash (one of my momma’s favorites!  They all turned out great so far! For me, baking and cooking is relaxing. It has a methodology to it and an order to it that is calming for me. Cooking may not be your thing… but take a moment to stop and think of something that makes you happy!




And finally writing. Yes, I have a lot to say. I have always wanted to write a book. I have 2 book outlines made up, but so far I have not written the books!  I’m not going to beat myself up over it. I am going to make a goal to write something every day. It can be in my journal, or a blog post or maybe a chapter of one of the books!  I am going to just leave it at… I will write each day! I am excited to bring you topics about the things I am excited about, mad about, reminisce about… anything!  So stay tuned!  I plan to have some great content here in the coming days, weeks and months! 

Mindy’s Homemade Haluski Recipe!

Hey there!  Coach Mindy here!  Today I made homemade Haluski to honor our immigrant ancestors on this 4th of July!  I have had a bunch of requests for the recipe… so here it is! I have made Haluski a number of times using a variety of recipes… this is my own recipe using the combined tips from the recipes I have tried over the years. This recipe turns out great every time!  It is hard work to make the dough, but OH SO worth it! Even my Father in Law loved this Haluski when I made it for him! I think he is proud that we are keeping the tradition of the Lipsky family cooking!

Mindy’s Homemade Haluski Recipe!


  • 2 Eggs
  • 4 cups Flour
  • salt to taste (about 1/4 tsp)
  • Milk
  • 1 to 2 sticks of butter
  • 1 onion (diced)
  • 2 heads cabbage – cut into thin strips
  1. Beat Eggs well in a large bowl
  2. Stir in flour – I use a sturdy spatula at this point and scrape the bottom and sides as I stir. It will become crumbly
  3. Add in 1 Tbsp of milk at a time until the mixture forms a stiff dough. At this point I switched from the spatula to the dough hooks on my hand mixer at a low to medium speed. This takes some time… but if you add too much milk at once the dough is dry in some parts and sticky in others and difficult to work with… so be patient and keep mixing.
  4. Once the dough starts to stick together when you squeeze it… switch to hand kneading, adding more milk if needed until the dough forms a ball that sticks together and doesn’t crumble
  5. Start a large pot with water and bring to a boil while you roll out the dough
  6. Break of Fist sized pieces of dough and roll out on a lightly floured board to 1/8 inch thickness – this takes some elbow grease for sure!
  7. Once the dough is rolled out to 1/8 inch thickness, cut into 1 inch by 2 inch strips and set aside as you roll out the next fist size.
  8. When you have rolled and cut all the dough, drop strips into boiling water 1 at a time. Once you have a decent amount in the boiling water (about 25 strips) start a timer for 3 minutes and let the dough boil.
  9. after the 3 minutes, remove the cooked dough with a slotted spoon or net scoop and repeat with the rest of the dough until all the dough is cooked. (Some set the dough out to dry, I just put it in bowls and set aside
  10. Next in a large pot, saute diced onion in 2 Tbsp of butter until translucent
  11. Once translucent, add the Cabbage and cook until cabbage is tender
  12. Add the dough to the onions and cabbage and stir well
  13. Add butter 1 Tbsp at a time until desired amount of butter is achieved… we use at least 1 stick, sometimes up to 2 depending on how much cabbage and dough we have
  14. Simmer, stirring frequently for 30 minutes
  15. Add Salt and Pepper to taste, serve warm and enjoy!

An Entrepreneurs work is never really done…

HAPPY 4th of July 2018!  

Yes!  I am working on a holiday!  Many entrepreneurs make the choice to work whenever they can… although I am a big supporter of balance and making sure there is down time and time to rest, recharge and recover! Today I decided to put in some time to work ON my business, and will relax a bit later with family!

Last night I had a bunch of dreams… I do dream a lot, but one stuck out in particular. I dreamt that I was helping people through life coaching instead of just business coaching. I know Life Coaching has a stigma to it. There are many out there who call themselves a “Coach” but have zero qualifications to do so… That’s not me! Check out my About page to see why I am qualified… but I digress…

ANYWAY… today I decided to amp up the life coaching side of my business. You see, I just lost my momma on May 8th. She passed away peacefully after a long illness. I was her caregiver for 10 years. In that 10 year time I was also raising my 2 children… they are now 14 & 12… so they were 4 & 2 when my husband and I began being the sole caregivers for my mom. I have been in the sandwich generation for over a decade now. In that time I have made some mistakes, had hard decisions and learned A LOT! In the past few weeks the loss of my mom made me think about what I want to do with the rest of my life. I LOVE COACHING, but I did neglect my coaching business in these last few months of my mother’s life. Do I regret it… NO!  Emphatically NO! But, I DO have to rebuild my business. When an entrepreneur doesn’t work… they don’t get paid!  That is a fact!

Now, I could look at this as a negative, but I choose to look at this as a positive. I get to redesign my business AGAIN! While my passion is for helping small business owners and entrepreneurs grow their businesses… I also have a passion for those raising their children and those caring for their parents or sick partners.  I plan to help BOTH!! In the next few months you will see more Lifestyle blogs in addition to business tips! My expertise in the DISC behavior patterns can help in BOTH areas. So now I can help MORE people!

I took time this morning to re-categorize all the blogs I have written to date, so that you can find the type of information you need more quickly… you can see a list of the categories at the bottom of every web page on this site! I will update my entire site to reflect my new goals as well. 

My goal is to write more with more engaging content… so check back often!

Again… Happy, Happy 4th of July! I do plan to work a bit more then go spend some time with my family! I will be making homemade Halushki today! YUM! (with REAL Dough not egg noodles – yuck!) LOL

Have a super day! Hope to “see” you back here soon! Please check out the new categories and let me know what you think!

Will I Ever Be Comfortable Making a Video?

I have recently been trying something new in my business… Facebook Live videos! This has been on my “to-do” list for months… maybe years, but for some reason I never made the time to do them. For many, the thought of doing a live video causes a panic attack!  I’m not one of those people. I don’t mind being on video or speaking live, as long as it is on a topic I am familiar with.  So why wouldn’t I fit these in??  What was I waiting for?

A few weeks ago, I decided to really look at what was holding me back. When I took a moment to sit down and evaluate what was going on… a TON of negative thoughts flooded my mind!  “What if no one watches?” “I don’t look good enough today” “What if I majorly screw up on LIVE FEED??” What if I am more boring that I think I am?” I know I have value and what I share is, at the very least, entertaining to me (he he!) So, what is the solution?

I thought… what would you tell your coaching clients? Well, I’d say feel the fear and do it anyway. So that is what I did. Last month I did my very 1st Facebook Live EVER!  I was in the parking lot outside where I was about to host the networking group I run. I just popped on from my car got it done and published it. I decided no one would see it so I didn’t review it. I had said on the video that I would be doing “a lot more of these… but 2 weeks passed, and I didn’t do another one. Hmmmm…

The 2nd video I did was a spur of the moment thing where in reality I just did it for me.  I was having a stressful week and needed to get some things off my chest. It was a bit of rambling with a good tip at the end. To my shock I had 164 people view that Live post!  What?? For me I thought that is amazing! Problem solved right? Wrong… I let another 2 and half weeks go by with no videos.  What gives?

The 3rd Video I forced myself to do. I am in the process of re-growing my business after a series of unfortunate events that took me away from nurturing the business I had grown. I need to move forward and step out of my comfort zone! So, I popped on and made some announcements of where I will be over the next few weeks, what is going on with the relaunch and what I plan to do… including more Live Videos! Yay me! I said I would be coming back later this week with a specific topic. My plan was to do it Wednesday… but guess what… I didn’t!

A 4th video was “due” as I promised so I again reminded myself that we are looking for progress NOT perfection. You see I have a bit of an issue with perfectionism. I am learning to live with, around, and through the perfectionism through my new-to-me meditation habit, but that is a story for another day. On with video 4! I sat at my desk to begin and the negative talk started instantly!  First, I realized the lipstick I put on was too dark for AM… but decided to push thought anyway. Then my computer crashed. I rebooted and pushed through again. The dog started barking, but I said… Progress Not Perfection! I took a deep breath and started the Live recording in hopes that I would be able to share my screen with something to look at while I shared the info. You guessed it… I couldn’t share my screen. The whole time I was thinking to myself… wow this probably sucks!  But I persisted! I continued and acknowledged as I went when I was feeling something off, laughed out loud at myself a few times and got through it. When it was all over I had a strong urge to just delete it. For some reason I didn’t. I decided to watch my video back. GASP! To my pleasant surprise, the video wasn’t bad! I got the information out that I wanted to in a clear and concise manner. Was it perfect? NO! But I came across as real and a person. Technology was not my friend, but it turned out ok! My lipstick was too dark, but I bet no one noticed and if they did who cares? I laughed out loud at myself and hope others got some joy in addition to the information I shared!

Later that morning I had a call with a good friend and colleague, Dr. Robert Zeitlin. I was telling him all about the “botched” Facebook Live and how I watched it back… and he said, “Wow, even million-dollar actors often don’t like to watch themselves on recordings?” So true!! We chatted a bit more about it and I realized that by playing it back and being brave enough to watch myself in an imperfect way, I was able to find peace with it. I am in a field where Know, Like and Trust are even more critical that most professions! My clients and potential clients need to know I am REAL, that I can feel the fear and do it anyway, just like I tell them to do! But more importantly, I realized that nothing is ever perfect. No matter how much we hope, pray and strive for perfection… in most cases it just isn’t. AND THAT’S OK! Now I can’t wait for Monday to do the next promised installment.

What do you do to psych yourself up to do something scary?

The “Inexpensive, Reasonable Bargain”

If you are a business owner these words probably make you cringe… I’m looking for a product or service that is “reasonably priced”, “inexpensive”, “affordable” or heaven forbid “cheap” … OR “I don’t want to spend too much, can you change your price?” Um What!?!? Am I right?  We all hear these words and phrases “too many” times in our careers. Some come back with the cliché, “You get what you pay for”, but that one isn’t often welcomed as often as, “I want a deal!”

I have a dear friend who is a phenomenal baker… and when I say phenomenal, I mean it!  (Seriously if you want her number let me know!) But I digress… Recently this fabulous baker posted her frustration on social media about this very subject. She was shocked that again, someone was trying to negotiate her set price. At first, I was relieved that someone else feels that way too and I’m not the only one!  She got DOZENS of comments commiserating and a few bringing up similar atrocities (but that’s another blog post for another day!) I sat with it for a few days and couldn’t let it slide… this isn’t right!  Do the people know how rude it is when they question pricing or come right out and ask for a discount?  Every entrepreneur and business owner struggles over providing fair pricing for what it really takes to provide the service or product expected. Pricing is by far something we most question and re-evaluate, then question again.  It’s enough to drive you insane!  The bottom line is… If what we offer was “easy” you wouldn’t need to HIRE someone else to do it for you.  Therefore, there is talent and skill involved, not to mention time consumed to provide the product.

It makes me wonder, is it that they don’t value what we are offering, or is it that they want to make sure they aren’t taken advantage of? Or maybe they’re just jerks and want everything free or at a discount?



High Quality – Low Price??


As a service provider, I sometimes get insulted when someone questions my price. Heck, I am literally one of the least expensive coaches I know!  I have been told I should raise my prices by colleague many times. I offer a lot of value, customized and precise information that can help my clients drastically change their business (and their life) for the better… isn’t that worth paying for?  The best one is, when I offer exactly what they are looking for, but they “have to think about it”. Sometimes I ask… What do you think a fair price is?  I rarely get an answer.

I don’t have a magic secret to keep this from ever happening, but I do have some tips to include in your sales conversation to reduce the chances of a “misunderstanding”.

If you sense there is an issue with price, here are a few questions you can ask to determine if you want to continue to try to work with this client…

  1. On a Scale of 1-10 how important is this to you and/or your business?

This is a great question to determine how serious they are in looking to buy your product or service. If they are a 9 or a 10, then ask more questions to see if you can get them to the buying stage.  If they are an 8 or below ask them why they are that low.

  1. How would it feel to reach your goal through my services? Or How would it feel to have my product solve the problem or fill the need for you?

Here we are trying to help them see the value in what you are offering. You can discuss why you are so talented and skilled in your field and reassure that you believe they will be in great hands with you!

  1. Would you be open to help finding the money in your budget for (Product or Service)?

Sometimes they just need help problem solving. They may not have considered other ways to find the money to pay for your excellent product or service. If they agree, you can offer suggestions and brainstorm in where they can free up some funds to take part in your services or purchase your product.

  1. What would it cost you to remain in the same place or not accept my product/services? Cost in Time? Cost in Money? Cost in Stress?

There are more costs than money in some cases. Sometimes you offer a peace of mind that it is taken care of. Sometimes you save the client tons of time in the process. Ask them why they thought to hire someone in the first place and how much the savings in time, money and stress is worth to them.

  1. What do you think is a “fair” price?

I mentioned earlier I sometimes ask this. This is kind of a loaded question. I find I get to this point when I have gone through several other questions and feel I am not getting anywhere. This can help you determine if they are being realistic or just plain unreasonable. If they don’t have an answer, I usually follow up with how I came to set my pricing, I explain my training and my level of expertise. At that point either they will purchase, or it is time to move on as they don’t see your value.  You could go so far to give them a scenario to consider… ask if their boss didn’t pay them or took some money out of their paycheck because they wanted a “deal” or they didn’t have the budget for the time they put in at work… how would that feel? Well, maybe that is too far. LOL, but I’d love to know how they answer.  Sometimes I think people forget this is our livelihood… we can’t pay our bills with “thank you’s” and positive reviews.

  1. Tell me why you believe can’t afford it at this price… Spouse doesn’t see the value? No $ in Account? Paying for other things? Business not making enough?

Getting to understand their hesitation can be eye opening. Maybe it isn’t about the money after all. Maybe they need more information to decide. Maybe it is the money and they are not able to afford your caliber of service. If that is the case, try to help with another solution… refer them to a lesser expensive provider… they will not get your quality, but you will leave a positive impression by trying to be helpful without compromising your standards.

  1. What is your WHY? Why are you doing this?

Why did they seek you out in the first place? What problem are they trying to solve? Reminding them why they need help can sometimes help them see the value.

The bottom line is… Don’t compromise your pricing or your value to land a client… 9 times out of 10 they will be more hassle than it is worth. You are Talented, you are Skilled, you bring VALUE, and you Deserve to be paid! Entrepreneurs and small business owners unite!  Each situation and business model is unique. Keep providing high quality products and services and stand behind your pricing!  The clients you are meant to work with will come!

What to do When a Client Doesn’t Pay

We have all been there… We are expecting payment and something “goes wrong”. Sometimes it is as simple as a digital “glitch”, but there are times when a client does not pay on time. As an entrepreneur or a small business owner, you are most likely managing your cash flow by the contracts you have or the invoices you have sent. At times, a missed or unpaid invoice can send your whole budget into a tizzy. There is a lot of emotion around money on both the business owner and the client’s part. The best thing you can do is create a plan for how you will handle this when it happens, to avoid reacting in an emotional way instead of a professional way.  Here are some tips to help you create your system for non-payment.

Be sure you have a full system!  Think your payment process through from start to finish. Be sure to let your clients know the following:

1.       Be as basic and specific as what forms a payment do you accept… Cash, Check, Credit Card, PayPal, other merchant services, etc… As well as lengths and terms for payment plans.

2.       Have a written refund policy. Have it clear, concise and in regular print (not fine print). If you have a contract or a standard invoice have it print it on that.  You can even consider having them initial that they read it.

3.       Past due/Late payment policy with set fees. This should be consistent throughout your business. Have a set late fee, with a set period that you consider a payment to be late. 3 days, 5 days, 7 days? My suggestion is no longer than 14 days.

4.       What is your returned check/payment policy and fee? Be sure you know what your bank will charge YOU. Bank fees have gotten out of hand… you want to be sure you recoup at least the bank fee along with a little extra for your administration costs to reach out to collect the debt. If you have a recurring payment option, how many payments need to fail before your recurring stops. Will your system retry the payment in a few days? Check with your merchant provider for guidelines to this.

5.       If you provide a service, make it clear that services will not continue until the client payments are up to date. You want to also be clear as to if you are willing to make up sessions or time that the client was past due.

6.       Decide the length of time you plan to attempt to collect the debt before taking legal action.

7.       All your expectations, terms and conditions should be readily available to your client… it should be written in contracts or on receipts and can be listed on your website. Always include your contact information so that if there are any questions you can be reached easily.

8.       It is a great idea to have your lawyer look over your contracts and Terms & Conditions to make sure you are compliant. You will also have someone who is familiar with your terms to contact if you need to take legal action.




Once you have your system I place… there may be a time you need to enforce it. Here are some tips on how to not burn bridges as you try to collect payment…

1.       Always give your client the benefit of the doubt. Reach out to them and ask if they are aware they missed the payment.  Sometimes it was a complete oversight, problem solved… sometimes they are having a financial hardship. See if there is a way you can work together to get the payment made. Be careful of breaching your own policies… if you change the terms of a contract be sure to send it to them in writing and save a copy for yourself.

2.       Be sure the client understands the policies and the contract they agreed to. Offer to answer any questions they have. Be available.

3.       Be diligent about follow up. Tell your client when the next payment is due, if another late fee will be assessed, etc.

4.       Do not be standoffish… like I said early… money is emotional. You can feel devalued, taken advantage of… even betrayed. Understand that threatening, badmouthing or the silent treatment is not going to resolve the issue. Keep open lines of communication if you can and do your due diligence for the time you set before you begin to take legal action.

5.       When it is time to take legal action, the best practice is to first send an official letter stating when you will be taking the issue to a lawyer or the courts. Be sure you have all our ducks in a row… copies of signed contracts or invoices, print outs of emails with date stamps, etc.

6.       Most of all…. STAY PROFESSIONAL. Your feelings are hurt, but if you start mudslinging or talking badly about a client… it just makes YOU look bad.

I hope you never find yourself in this situation, but if you do, having a plan in place can be a sanity saver!

A Guide to Understanding Different Reactions to Tragedy

This morning I turned on Good Morning America, as I do every morning, only to be greeted yet AGAIN with the sad news of another mass shooting… this time the worst in “the history of American mass shootings”.  The fact that I just typed… “the history of American mass shootings” brings a tear to my eye. We as a country and the world have faced many tragedies recently… 3 devastating hurricanes, earthquakes, volcanoes, wild fires, excessive heat warnings, floods, social and economical unrest, and now another mass shooting.  As our country faces pulling together after this recent tragedy, I am paused to consider the diverse ways people respond to tragic events. You see not everyone handles tragedy the same. And that is OK!  But it is helpful to understand that some will not grieve the same way you do. When we understand that we can help each other heal instead of judging.

As a coach and DISC practitioner I live for analyzing behavior patterns and solving problems. In crisis, I have seen some people rush to activism, some get to work to avoid thinking about it, some people rush to solitude, some rush to be with the people they love, some people research to find all the facts and try to make sense of it all. The point is… we all handle things differently. 

Most high “D” behavior styles will pause reflect and move on. They will keep busy with things they can control and act on.  They will allow themselves little downtime and little time to process. To others this may seem harsh or insensitive… but, this is just how a high “D” handles crisis.

Most high “I” behavior styles will flock to groups to be around people, some will start a fundraising effort, some will make signs or create (repeated) social media posts of support… a “we’re in this together” mentality.  They may share information that is not backed by fact, but more based on emotion. To others this can seem irresponsible or rash in the respect that they can stir up emotions in others.

Most high “S” behavior styles will shelter at home… surround themselves with what is comfortable, known and familiar. They will bring their loved ones close and make sure they are OK without sharing much about their own feelings. To other this may look like they are keeping their head in the sand… and to an “S”, that is just what they want in crisis!

Most high “C” behavior styles will watch all the news stations, read articles, listen to the radio, scan social media, gather information, and some will even try to figure out a plan to “make things better” or make sense of something that may not make sense.  They are looking for logic… something to solve, an answer. A high “C” will need as much information, angles and stories as they can get, even if it is upsetting to them.  To others this may seem like punishment… “Why are you doing this to yourself… turn off the TV”, But they can’t.

There is no “Right” or “Wrong” way to handle tragedy… what is most important is to give people the freedom to process without judgement of how they “should” react or respond. My goal in this article is to bring to light the fact that we are all different, yet all beautiful. As we try to understand what is going on in our world… remember to give people grace… give people the space to grieve or be angry or whatever emotion comes up for them… without judgement. We will get through this. Sending love and hugs to you all!

What is YOUR method of Networking?

I attended a networking event this morning.  It was a casual meet and greet, before work style event. I like these types of events because it leaves the “structure” part up to the networker. What I mean by that is, there are no 30 second pitches, and it is really up to you who you meet.  You can interact as long or short as you choose.

While the 1st question that comes to mind is usually, “What do you do?” I tend to not lead with that. I often first approach someone I already know and ask about their family or a project I know they have been working on.  It starts a less formal conversation. Then when someone inevitably approaches us… we can bring them into what we were already speaking about. I feel this more informal manner really solidifies relationships on a deeper level, making these events easier to handle in the future.  It’s like working but socializing with friends at the same time

This morning I was chatting with someone I know more for her work background than her family… I mentioned my daughter is struggling with allergies… and she had stated her son was as well.  We began to share stories and remedies and how it effects our entrepreneurial schedules.  Someone stepped into the conversation to make an introduction… He apologized and we quipped that we were chatting about our kids… he quickly stated, “That is wasting precious networking time!”  Without a blink I replied, “no, actually I feel closer to her because we have something in common other than work.  We are building Know, Like and Trust and that is really important in business.  So, I don’t think it is a waste of time at all.”  He sort of stared and then said, ok…

At first I thought it was the difference between how Men and Women network… but then the man next to him said, “I have kids too… how old are yours?”  Turns out we have kids the same ages. We chatted about them a bit, where they go to school and then about how we each got started in our businesses… all before we even knew what each other did.  Turns out we CAN use each other’s business, but I am much more likely to follow up because we have a connection. 

I live by the philosophy that I DON’T want to be a business card collector.  I would MUCH rather make 1 or 2 strong connections than have a handful of business cards.  The more I network, the more relationships I create… I once heard Networking compared to a spider web… we are all interconnected.  Once you make a good connection it leads to MANY more… It can also work the other way.

What kind of networker are YOU?